Privacy Policy QQDEWA – Personal Data Protection for Malaysian Members

Introduction and Scope of This Privacy Policy

Welcome to the QQDEWA Privacy Policy. This document outlines the privacy and data protection practices followed by the QQDEWA platform in handling the personal information of members and visitors to our website at qqdewa.ws.

QQDEWA respects the privacy of every individual who interacts with our platform. As an online betting platform serving over 850,000 active members in Malaysia, we understand that your trust in how we handle your data is the foundation of our relationship. That is why we have written this Privacy Policy in plain, straightforward language — not confusing legal jargon.

This Privacy Policy applies to all personal data collected by QQDEWA through our website, mobile application, email communications, customer support interactions, and all other service channels operated by QQDEWA. It is to be read together with Terms & Conditions us.

Categories of Personal Data We Collect

QQDEWA collects various categories of personal data depending on how you interact with our platform. Below is a detailed breakdown of the data we may collect:

2.1 Identity and Account Data

• Full name as it appears on official identification documents
• MyKad identity card number or passport number
• Date of birth and gender
• Account username and password (stored in hashed form)
• Selfie photos or identity verification documents (for KYC purposes)

2.2 Contact Data

• Active email address
• Malaysian mobile number
• Current residential address (for address verification)

2.3 Financial and Transaction Data

• Deposit and withdrawal records (amount, time, payment method)
• Bank account or e-wallet details for withdrawals (bank name, abbreviated account number)
• Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay or FPX transaction history
• Current account balance and win/loss history

2.4 Gaming Activity Data

• Betting and game history — game type, bet amount, time of play
• Favourite games and platform usage patterns
• Records of bonuses received and wagering requirement status

2.5 Technical Data

• IP address and approximate location based on IP
• Device type, operating system and web browser used
• Access logs, session timestamps and technical error logs
• Cookie data and session identifiers

How QQDEWA Collects Your Personal Data

Your personal data is collected by QQDEWA through several key methods:

All data collection is carried out openly and with your knowledge. QQDEWA does not employ any hidden or deceptive data collection methods.

How We Use Your Personal Data

QQDEWA uses the personal data it collects solely for legitimate, clearly stated purposes. The following are the primary purposes for which your data is used:

4.1 Account Management and Services

• Creating and maintaining your QQDEWA account
• Verifying your identity during login and critical transactions
• Processing deposits and withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and other methods
• Sending important notifications relating to your account

4.2 Legal Compliance and Security

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements
• Detecting and preventing fraud, multi-account usage and suspicious activity
• Fulfilling lawful requests from legal authorities when required
• Maintaining records for audit and regulatory compliance purposes

4.3 Service Improvements

• Analysing usage patterns to enhance the QQDEWA platform experience
• Developing new features relevant to member needs
• Conducting technical testing and system performance improvements

4.4 Marketing Communications (With Consent)

With your consent, QQDEWA may send you information about new promotions, exclusive bonuses, upcoming sports events (such as IPL, Liga Super Malaysia, EPL) and service updates. You may withdraw this consent at any time by contacting us or through your account settings.

Data Sharing With Third Parties

QQDEWA does not sell members' personal data to any third party. However, in certain situations where it is necessary to deliver our services, data may be shared with the following parties:

5.1 Payment Service Providers

Only the minimum transaction data required is shared with authorised payment processors, including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX banking partners such as Maybank2u and CIMB Clicks, to process your deposits and withdrawals. All such providers are bound by strict confidentiality agreements with QQDEWA.

5.2 Game Providers

Minimal game session data may be shared with licensed game providers (such as Pragmatic Play, Evolution Gaming, PG Soft and others) that supply games on the QQDEWA platform. This data is limited strictly to what is necessary to run game sessions securely.

5.3 Legal Authorities

QQDEWA may be required to disclose certain personal data to government authorities or law enforcement bodies if mandated by Malaysian law or a valid court order.

5.4 Technology and Infrastructure Providers

Cloud infrastructure and technical service providers that process data on behalf of QQDEWA are subject to binding data processing agreements and are required to comply with strict security standards.

QQDEWA Data Security Measures

Protecting members' personal data is a responsibility we take very seriously. QQDEWA continually invests in comprehensive security infrastructure to ensure your data remains safe at all times.

The technical and organisational security measures we have implemented include:

• SSL 256-bit Encryption: All data transmitted between your device and QQDEWA's servers is protected by industry-standard SSL/TLS encryption.
• Data-at-Rest Encryption (AES-256): Sensitive data stored in our databases is encrypted using the AES-256 algorithm.
• Two-Factor Authentication (2FA): 2FA is available as an additional layer of protection for member accounts.
• Real-Time Threat Monitoring: An automated monitoring system operates 24/7 to detect suspicious activity and unauthorised access attempts.
• Internal Access Controls: Access to member data within QQDEWA is strictly limited on a need-to-know basis.
• Regular Security Audits: QQDEWA conducts periodic independent security audits to identify and address potential vulnerabilities.
• Encrypted Data Backups: Data backups are performed regularly with full encryption to ensure service continuity.

While QQDEWA takes every reasonable measure to protect your data, no security system is 100% foolproof. You also play a role in keeping your account secure — use a strong password and never share it with anyone.

Data Retention Period

QQDEWA retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.

Once the applicable retention period has expired, data will be securely deleted or fully anonymised so that it can no longer be linked to any specific individual.

Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a QQDEWA member hold important rights over your personal data. QQDEWA respects and facilitates the exercise of all these rights:

To exercise any of the rights above, please contact our data protection team at support@qqdewa.ws with the subject line "Personal Data Rights Request". We will respond to your request within 30 working days.

Cookies and Tracking Technologies

The QQDEWA website uses cookies and similar tracking technologies to enhance user experience, maintain session security and analyse platform performance. The following are the types of cookies we use:

You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality of some areas of the QQDEWA platform.

Child Protection and Age Restrictions

QQDEWA is an online betting platform that strictly for individuals aged 18 and above. We do not knowingly collect, process, or store the personal data of children or minors.

If you are a parent or guardian and become aware that your minor child has registered or attempted to register a QQDEWA account, please contact us immediately at support@qqdewa.ws. We will promptly investigate the report and take appropriate action, including deleting all related data in the shortest time possible.

Links to Third-Party Websites and Services

The QQDEWA platform may contain links or integrations with third-party services including game providers, payment processors and sports content providers. Please note that:

• Once you leave the qqdewa.ws domain, QQDEWA's Privacy Policy no longer applies.
• Each third-party service has its own privacy policy governing how your data is handled.
• QQDEWA is not responsible for the privacy practices or content of any third-party websites or services.
• We encourage you to review the privacy policy of each third-party service before using it.

All service providers integrated with the QQDEWA platform have undergone security and data protection assessments. However, once you interact directly with a third-party platform, our control becomes limited.

Privacy Policy Amendments

QQDEWA reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or developments in our services. Any amendments will take effect as soon as they are published on the QQDEWA website.

For material and significant amendments, QQDEWA will endeavour to provide members with adequate notice through one or more of the following methods:

• In-platform notification upon next login
• Email to the member's registered address
• Clear notices displayed on the qqdewa.ws homepage

The "Last Updated" date at the top of this document indicates when this Privacy Policy was last reviewed. It is your responsibility to check this policy periodically. Your continued use of the QQDEWA platform following any amendments constitutes your acceptance of the latest version of this Privacy Policy.

Contact Our Data Protection Officer

If you have any questions, concerns, or complaints about how QQDEWA handles your personal data, or if you wish to exercise any of your data rights, please contact us via:

You also have the right to lodge a complaint with Malaysia's Personal Data Protection Department (JPDP) if you believe QQDEWA has violated your privacy rights under PDPA 2010.

For other enquiries about our platform, please visit the FAQ or About Us.