Gambling is entertainment — not a solution to financial problems. At QQDEWA, we believe every member deserves a safe, controlled, and enjoyable gaming experience. That is why we invest seriously in the most comprehensive responsible gaming programme in Malaysia's local industry.
All these tools are available free of charge to every QQDEWA member — no extra fees, no explanations needed, and no reason to feel embarrassed about using them.
| Tools | Available Duration | Takes Effect | Can Be Reduced Immediately | Can Be Increased Immediately |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | ✓ Yes | No – wait 7 days |
| Loss Limit | Daily / Weekly / Monthly | Immediately | ✓ Yes | No – wait 7 days |
| Betting Limit | Per bet / Per session | Immediately | ✓ Yes | No – wait 24 hours |
| Time Reminder | Can be changed at any time | Immediately | ✓ Yes | ✓ Yes |
| Time Out | 24h / 72h / 7d / 30d | Immediately | Cannot be cancelled early | No – wait for the period to expire |
| Self-Exclusion | 6 months / 1 year / Permanent | Within 24 hours | Cannot be reversed | No – permanent |
Responsible gambling starts with self-awareness. Learn to recognise these signs — in yourself or in someone you care about.
This is not a weakness — it takes courage to acknowledge that you need help. Contact the QQDEWA support team immediately at support@qqdewa.ws or activate the self-control tools in your account today. The first step is always the hardest, but you don't have to do it alone.
Take 2 minutes to answer these questions honestly. There are no right or wrong answers — they are simply a guide to help you assess your own habits.
Answer each question based on your experience over the past 30 days. Choose the response that best reflects your actual situation.
Online casino games and sports betting — from slots and baccarat to Malaysia Super League football and IPL cricket — are a legitimate form of entertainment enjoyed responsibly by millions of adults across Malaysia. That said, QQDEWA recognises that some individuals may struggle to keep their playing habits in check, and it is for this group that our Responsible Gaming programme exists.
The QQDEWA Responsible Gaming Programme is more than just a policy on paper. It is a set of real commitments, practical tools, and support resources we actively provide to ensure every member can enjoy our platform in a safe and controlled environment — from self-set deposit limits to long-term self-exclusion. Everything you need is right here.
Before you open the QQDEWA app or access our platform, there are a few key principles about responsible gaming that are always worth keeping in mind:
Since QQDEWA launched its operations in 2019, responsible gaming has been at the core of our platform's identity — not an afterthought added post-launch. We believe that a truly responsible betting platform is one that actively protects its users, rather than waiting for problems to arise before taking action.
Among the proactive measures QQDEWA continuously implements are monitoring for suspicious gameplay patterns — such as sudden deposit spikes following a losing streak — sending regular communications to members about available self-control tools, and providing specialised training to the customer support team on identifying and assisting members who may be experiencing gambling-related issues.
QQDEWA makes no exceptions on this — our platform is strictly for individuals aged 18 and above, without exception. If you are a parent or guardian, we encourage you to install parental control software on shared devices to prevent children from accessing gambling websites. Please contact us if you discover any underage individuals using the QQDEWA platform.
The QQDEWA customer support team operates 24 hours a day, 7 days a week and is trained to assist members who may be experiencing difficulties with their gambling habits. No question is too small and no concern is too great. Reach out to us any time — we are here to help, not to judge.
No matter how skilled you are at slots, baccarat, EPL Sports Betting, or cricket, there is always a risk of losing money. Make sure every gambling decision is made with a clear head, a defined budget, and the intention to have fun — not to solve problems or chase losses.
As part of our commitment to responsible gaming, QQDEWA ensures that member funds are held separately from the company's operating accounts. This means your QQDEWA account balance is secure and can be withdrawn at any time — via Touch 'n Go eWallet, GrabPay, DuitNow, FPX Maybank2u, CIMB Clicks, Boost, or ShopeePay — without any arbitrary restrictions.
Member safety and well-being are the two core pillars behind every business decision we make at QQDEWA. Our responsible gaming programme goes beyond mere licence compliance — it reflects the core values we hold as a platform that genuinely cares about the Malaysian community we serve every day.
A responsible betting platform is one that genuinely cares about you. Join over 850,000 QQDEWA members and enjoy online gaming entertainment in a safe, fair, and well-regulated environment.